Car Hire

A recent study about car hire in Australia, found some major improvements in the car hire industry.

The study finds that customer satisfaction with car hire companies has improved 3 percent from last year, citing improvements in all six factors used to determine overall satisfaction: costs and fees, pick-up process, rental car, return process, reservation process and shuttle bus/van.

“This has been a good year for the travel industry in terms of customer satisfaction, as each travel-related segment we measure has experienced improvements, including airlines, airports, hotels and now car rental ,” said Jim Gaz, senior director of travel and entertainment at J.D. Power and Associates. “However, the rental car industry may face challenges in the future as domestic manufacturers consider pulling back on fleet sales to focus on their more profitable retail sales. This has the potential of leading to higher rental car rates and an aging fleet of cars.”

The study finds that only 29 percent of customers waited to pick up their rental car, however, the average time it takes to pick up the rental car is 21.5 minutes. This is an area the industry needs to address since overall satisfaction drops below the industry average with any wait time that exceeds five minutes.

“Once arriving at the airport, travelers are already in an impatient mood,” said Gaz. “Having to wait more than what they feel is a reasonable amount of time to receive the rental car is not a good way to start their rental car experience."

The study also finds that customers are increasingly renting full-size and sport utility vehicles. While the vast majority of vehicles rented are mid-size cars (42%) or compact cars (14%), the rental share of full-size cars has increased to 12 percent, while sport utility vehicles has increased to 11 percent.

The Internet continues as the method of choice when making reservations. Overall, 69 percent of customers reserve a vehicle online - 42 percent at the rental car company Web site, 21 percent at an independent travel Web site, and 6 percent through a corporate self-booking site.

- John Trln of John L. Motors says "Rent Smart - Because Buying Isn't"

What is Rent, Try, Buy!
Rent, Try, Buy! means you can choose to rent from our range of vehicles available and you have the option to buyout a vehicle after 12
or 36 months rental, when the buyout is a fixed cost and pre-determined at the commencement of your rental.

Why rent?
The benefits of arranging car hire with North West Auto Rentals are:

Free service and repair during your rental
No deposit
Low fixed payments
What are the types of vehicles I can rent?
Northwest™ auto rentals have a large range of vehicles. We should have everything and anything to suit your needs. Just call me
and I can see what I can do.

Car Hire - Frequently Ask Questions

Do I have to rent for 18 months?
Not at all. We have a range of rental terms so whether you need a vehicle for the weekend, a week, or a month or a year, we will have
something to suit your needs.

How do I apply to rent?
Once you have chosen the vehicle you want to rent, you can apply by:
Clicking on the "Apply to Rent Now" Link. This will take you to an online application for credit, which you can complete and drop in or
call on 0438 111555.

What information do I need when applying?
You will need:
Photo identification (a drivers licence, passport or 18+ card)
Residential, Landlord or Real Estate Agent details
Employer details or Pension details
Details of three personal references, with their names, addresses and phone numbers
Can I rent from you if I am unemployed or on a pension?
Yes. Drop in to see me and I can assess your needs and financial situation.
Why do you require references?
As part of the credit check process, we require three personal references in order to verify the details you have given us.

How can I make my payments?
Payments can be made:
In person at Northwest™ auto rentals by cash, credit card or EFTPOS.
Phone Direct, by using your credit card
Is there a deposit or bond required?
There is no deposit or bond on an 18 month rental contract.

What happens if I move?
Contact us to advise us of your new address.

Can I end my rental contract early?
Yes, you can. Contact us and we can advise you of the payment amount and early termination fee for ending your contract.

What happens if my vehicle breaks down?
One of the many benefits of renting with us is that if your vehicle breaks down during your rental, we will service and repair it absolutely FREE!

Can I book a package, car & accommodation package?
Accommodation & Vehicle packages are available with our preferred providers.

Rent to Buy
Why settle for the car you can only afford to buy? Drive the car you want when you rent don't become trapped with a car as part of a salary package - where the fleet manager makes all the decisions and not you (the driver) about your vehicle. Rent to Buy

Take Depreciation for example, this is the single biggest cost of car ownership though it's not an outlay but a capital loss (not an appreciating asset like a house) that is, a fall in the value of the car, expressed as a percentage of the cost price (including stamp duty, delivery costs, air conditioning etc). Rent to Buy

Depreciation is a hidden cost - it only affects you when you sell or trade in the car and realise how much it has fallen in value. Depreciation on cars is very high, especially in the first few years of ownership. Rent to Buy

Generally speaking, in the first three years a new car will depreciate 30 to 50 percent. It is a common truth that as soon as you drive a new car out of the yard it drops thousands of dollars in value. Rent to Buy

But it's these costs - particularly depreciation - which determine whether you are sitting behind the wheel of an economical runabout or "cashosaurus". Rent to Buy or even exceed the value

However, the older the car gets, the greater the risk of the car requiring a major repair such as an engine replacement, with not just the costs but the inconvenience of having the car off the road. The risk with the 10 year old bomb is that the cost of a major repair will approach or even exceed or exceed the value of the car. This is far less likely to happen to a new or three year-old car. If it does, the old car is less likely to be under warranty.

Rent to Buy, exclusive to Northwest™ auto rentals since 1936 is our speciality. All information is confidential and private.

Ask for John at 4 Acres Road
Corner 55 Windsor Road
Kellyville NSW 2155

Mobile : 0438 111 555
Phone : 02 9629 1362
Fax : 02 9629 3565

Email : info@northwestautorentals.com
Web : www.northwestautorentals.com